fastcompany:

Business leaders pay a great deal of attention to communication. Mastering what you need to say and how you need to say it are important factors if you’re going to be an effective communicator. However, one element of spoken communication is often overlooked—the way you speak.

We’ve all heard people whose voices are too grating, soft, or fake. Some people’s speech is so unpleasant that they undermine the speaker’s message entirely. However, you can take steps to improve the quality, tone, and expression of your voice, and how you express yourself vocally. It just takes a little know-how and practice.

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The size of your success is measured by the strength of your desire; the size of your dream; and how you handle disappointment along the way.
Robert Kiyosaki
Work finally begins, when the fear of doing nothing exceeds the fear of doing it badly.
Alain de Botton
What we hope ever to do with ease, we must first learn to do with diligence.
Success is not built on success. It’s built on failure. It’s built on frustration. Sometimes its built on catastrophe.
Sumner Redstone
Leadership is the capacity to translate vision into reality.
Warren Bennis

fastcompany:

Plan any event and chances are one in five of the people you invite will be late.

A study done at San Francisco State University found that about 20% of the U.S. population is chronically late—but it’s not because they don’t value others’ time. It’s more complicated than that, says lead researcher Diana DeLonzor.

“Repetitive lateness is more often related to personality characteristics such as anxiety or a penchant for thrill-seeking,” she says. “Some people are drawn to the adrenaline rush of that last-minute sprint to the finish line, while others receive an ego boost from over-scheduling and filling each moment with activity.”

In her book Never Be Late Again: 7 Cures for the Punctually Challenged, DeLonzor says our relationship with time often starts in childhood and becomes an ingrained habit.

“Looking back, you were probably late or early all of your life—it’s part physiological and part psychological,” she says. “Most chronically late people truly dislike being late, but it’s a surprisingly difficult habit to overcome. Telling a late person to be on time is a little like telling a dieter to simply stop eating so much.”

DeLonzor says the majority of people have a combination of late and punctual habits—usually on time, but with a frantic rush at the last minute—but we can all learn from those who are chronically punctual. DeLonzor shares four traits that always on time share:

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To improve is to change; to be perfect is to change often.
Winston Churchill

fastcompany:

Have you ever received an amazing email, one that you’d like to print out and pin to your wall, one that made you grin from ear to ear or slow-clap in appreciation and reverence?

When I come across these gems, I drop them into a “Snippets” folder. I study them, I swoon over them, and I borrow bits and pieces of them to send better email.

Now imagine that every email you send is as great as these occasional all-stars you receive.

Impossible? Not at all.

Worth shooting for? Definitely.

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